FREQUENTLY ASKED QUESTIONS
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MALL INFORMATION
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1. I need emergency assistance – how do I locate or contact the mall security?
For emergency assistance, please contact the Retail Command Centre(RCC) at 6592 0687 (24hrs daily). Please note all calls will be screened so that we could respond to your queries effectively.
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2. Where is the Retail Command Centre (RCC) in Sengkang Grand Mall?
Retail Command Centre is located near UNIQLO along the Residential’s drop off point. Please note that the Retail Command Centre is not accessible to the public, and is for official use only.
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3. How do I get to Sengkang Grand Mall?
Click here to find out how to get to Sengkang Grand Mall and the various transport options to Sengkang Grand Mall.
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4. What are your opening hours?
Sengkang Grand Mall operates 10am to 10pm daily. As each stores have different operating hours, we recommend contacting the store before visiting Sengkang Grand Mall.
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5. Is Sengkang Grand mall 24/7 accessible to public?
Only the Level 1’s 24Hours Walkway is accessible to public 24/7.
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6. Where do I get the latest information for Sengkang Grand Mall promotion?
Website: https://www.capitaland.com/sg/malls/sengkanggrand.html
Facebook: https://www.facebook.com/sengkanggrandmall
Instagram: @sengkanggrandmall
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7. What is the playground operating hours, and where is it located?
The playground is located on Level 1 (outside McDonald’s) and Level 2 (near MindChamps) and is open from 10am to 10pm daily.
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8. Who are the retailers in Sengkang Grand Mall?
Please refer to the store listing on our website here.
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9. Where is the Customer Service Counter located in Sengkang Grand Mall?
As we have digitalised our services, you can visit our website here for your enquiries, or our digital directories located within the mall to find out more.
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10. Where can I loan accessibility / community shared items?
The health of our shoppers is of utmost importance to us. Due to ongoing high rate of COVID-19 reinfections, we have ceased the loaning of community shared items such as strollers, battery packs and wheelchairs to better protect you. We apologise for any inconveniences caused.
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11. Where are the toilets in the Sengkang Grand Mall?
There are located on every floor within the mall.
• Basement 1 - 1 cluster of male, female & accessible toilet.
• Level 1 - 1 cluster of male, female, accessible toilet, 1 cluster to end-of-trip facilities (showers – male, female, accessible toilet and shower) & family room
• Level 2 - 1 cluster of male, female, accessible toilet.
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12. Where are the nursing rooms in the Sengkang Grand Mall?
There are 2 nursing rooms within the family room; hot and cold-water dispenser is provided in the room for parents who require access to it.
Shopper who needs to enter the nursing room will have to press the bell to connect to our security call centre. Only parent will be allowed to enter the nursing room.
A mother is identified by holding the baby, pushing a pram, holding a feeding bottle and/or pump machine.
A father is identified by holding a baby and/or with the presence of the mother ONLY. At no circumstances a male person can enter the nursing room individually. If the male person said the mother is in the room waiting, the mother will need to open the door from inside the nursing room.
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13. Where are the shower facilities in Sengkang Grand Mall?
1 cluster to end of trip facilities (Showers - male, female, accessible toilet & shower)
o Female shower - 8 shower cubicles.
o Male shower - 8 shower cubicles.
o Accessible toilet and shower - 1 number.
o No heater provided.
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14. What are the charges to use the shower facilities?
The charges are $1.50 inclusive of GST. Shoppers may pay using EZ link card only.
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15. How many carparks lots are available in Sengkang Grand Mall?
Click here for availability of carpark lots in Sengkang Grand Mall. The available car park lots is displayed on top of the website pages. Please note that this information is not in real time.
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16. What are the carpark charges in Sengkang Grand Mall?
Our carpark charges as below.
Public Carpark
Car
Mon - Sun & Public Holidays (7.00am - 5.59pm)
First hour $1.55
Subsequent 15 mins or part thereof $0.40
Per entry (6.00pm - 6.59am next day) $2.60
Grace period: 10mins
Motorcycle
Mon - Sun & Public Holidays (12.00am - 11.59pm)
Per entry $1.30
Grace period: 15mins
Loading/unloading Bay Charges
Lorry | Van | Bus
Mon - Sun & Public Holidays (8.00am - 8.59pm)
First hour $2.00
Subsequent 15 mins or part thereof $0.40
No grace period.
Mon - Sun & Public Holidays (9.00pm - 7.59am next day)
First hour $0.80
Subsequent 15 mins or part thereof $0.40
No grace period.
* All carpark charges include GST unless otherwise specified.
* A $20.00 (subject to GST) surcharge will be levied for loss of Cashcard.
* The owner and its agent shall not be liable for any loss or damages howsoever caused. Whether due to negligence or otherwise, to any vehicle, to the fitting or contents of the vehicle moving in and out, or whilst parked in this carpark. Every vehicle whilst parked in this carpark will be entirely at the owner’s or driver’s risk.
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17. Can I apply for Season Parking in Sengkang Grand Mall?
Season Parking is not available to the public.
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18. I have been overcharged for parking. Who can I contact for refund?
Please visit our website here, choose Feedback under Enquiry Type to contact us, and we will get back to you soon. Thank you.
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19. Does Sengkang Grand Mall provide CapitaCard Complimentary/Privilege Parking lots?
CapitaCard Complimentary and Privilege Parking is not available at the moment.
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20. Is there electric car charging bay in Sengkang Grand Mall?
There are 4 fast charging 30KW electric car charging bay located at Basement 1 carpark.
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21. Where can I find Cashcard Top Up machine in Sengkang Grand Mall?
The CashCard Top Up machine is located at Basement 1, next to the drop off point entrance.
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22. Is there a taxi stand / drop off point at Sengkang Grand Mall?
The taxi stand and drop off point is at Level 1 along Compassvale Bow.
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23. Which is the nearest MRT / Bus Interchange to Sengkang Grand mall?
The nearest MRT station is Buangkok MRT Station, which is along Sengkang Central. Bus interchange is located next to Sengkang Grand Mall, which is expected to be operational in Q3 2023.
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24. Is there bicycle lots in Sengkang Grand Mall? Where are they?
It is located on Level 1 outside McDonalds.
• A total of 60 bicycle lots provided for cyclists. The mall shall not be responsible or liable to you for any expenses, costs (including legal costs on an indemnity basis), losses, damages, liabilities or others.
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25. Can I bring my pets into the mall?
Only guide dogs are allowed into the mall.
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26. For lost and Found items, who and where to I hand to?
You may pass to the security in Retail Command Centre (24hrs).
They can be contacted at 6592 0687. Calls will be screened to serve you better.
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27. Which are the retailers that accept Physical CapitaVoucher in Sengkang Grand Mall?
Physical CapitaVoucher are not accepted in Sengkang Grand Mall.
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28. Which are the retailers that accept Digital eCapitaVoucher in Sengkang Grand Mall?
Please refer to the website for tenants with the eCapitaVoucher icon.
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29. Is there Halal eateries in Sengkang Grand Mall?
Please refer to the website for tenants with Halal logo icon.
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30. Are Buangkok Hawker Centre receipts eligible for all mall event/promotion redemptions?
No. Buangkok Hawker Centre's receipts are not eligible for any mall events and promotions.
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1. I need emergency assistance – how do I locate or contact the mall security?
For emergency assistance, please contact the Retail Command Centre(RCC) at 6592 0687 (24hrs daily). Please note all calls will be screened so that we could respond to your queries effectively.
-
2. Where is the Retail Command Centre (RCC) in Sengkang Grand Mall?
Retail Command Centre is located near UNIQLO along the Residential’s drop off point. Please note that the Retail Command Centre is not accessible to the public, and is for official use only.
-
3. How do I get to Sengkang Grand Mall?
Click here to find out how to get to Sengkang Grand Mall and the various transport options to Sengkang Grand Mall.
-
4. What are your opening hours?
Sengkang Grand Mall operates 10am to 10pm daily. As each stores have different operating hours, we recommend contacting the store before visiting Sengkang Grand Mall.
-
5. Is Sengkang Grand mall 24/7 accessible to public?
Only the Level 1’s 24Hours Walkway is accessible to public 24/7.
-
6. Where do I get the latest information for Sengkang Grand Mall promotion?
Website: https://www.capitaland.com/sg/malls/sengkanggrand.html
Facebook: https://www.facebook.com/sengkanggrandmall
Instagram: @sengkanggrandmall
-
7. What is the playground operating hours, and where is it located?
The playground is located on Level 1 (outside McDonald’s) and Level 2 (near MindChamps) and is open from 10am to 10pm daily.
-
8. Who are the retailers in Sengkang Grand Mall?
Please refer to the store listing on our website here.
-
9. Where is the Customer Service Counter located in Sengkang Grand Mall?
As we have digitalised our services, you can visit our website here for your enquiries, or our digital directories located within the mall to find out more.
-
10. Where can I loan accessibility / community shared items?
The health of our shoppers is of utmost importance to us. Due to ongoing high rate of COVID-19 reinfections, we have ceased the loaning of community shared items such as strollers, battery packs and wheelchairs to better protect you. We apologise for any inconveniences caused.
-
11. Where are the toilets in the Sengkang Grand Mall?
There are located on every floor within the mall.
• Basement 1 - 1 cluster of male, female & accessible toilet.
• Level 1 - 1 cluster of male, female, accessible toilet, 1 cluster to end-of-trip facilities (showers – male, female, accessible toilet and shower) & family room
• Level 2 - 1 cluster of male, female, accessible toilet.
-
12. Where are the nursing rooms in the Sengkang Grand Mall?
There are 2 nursing rooms within the family room; hot and cold-water dispenser is provided in the room for parents who require access to it.
Shopper who needs to enter the nursing room will have to press the bell to connect to our security call centre. Only parent will be allowed to enter the nursing room.
A mother is identified by holding the baby, pushing a pram, holding a feeding bottle and/or pump machine.
A father is identified by holding a baby and/or with the presence of the mother ONLY. At no circumstances a male person can enter the nursing room individually. If the male person said the mother is in the room waiting, the mother will need to open the door from inside the nursing room.
-
13. Where are the shower facilities in Sengkang Grand Mall?
1 cluster to end of trip facilities (Showers - male, female, accessible toilet & shower)
o Female shower - 8 shower cubicles.
o Male shower - 8 shower cubicles.
o Accessible toilet and shower - 1 number.
o No heater provided.
-
14. What are the charges to use the shower facilities?
The charges are $1.50 inclusive of GST. Shoppers may pay using EZ link card only.
-
15. How many carparks lots are available in Sengkang Grand Mall?
Click here for availability of carpark lots in Sengkang Grand Mall. The available car park lots is displayed on top of the website pages. Please note that this information is not in real time.
-
16. What are the carpark charges in Sengkang Grand Mall?
Our carpark charges as below.
Public Carpark
Car
Mon - Sun & Public Holidays (7.00am - 5.59pm)
First hour $1.55
Subsequent 15 mins or part thereof $0.40
Per entry (6.00pm - 6.59am next day) $2.60
Grace period: 10mins
Motorcycle
Mon - Sun & Public Holidays (12.00am - 11.59pm)
Per entry $1.30
Grace period: 15mins
Loading/unloading Bay Charges
Lorry | Van | Bus
Mon - Sun & Public Holidays (8.00am - 8.59pm)
First hour $2.00
Subsequent 15 mins or part thereof $0.40
No grace period.
Mon - Sun & Public Holidays (9.00pm - 7.59am next day)
First hour $0.80
Subsequent 15 mins or part thereof $0.40
No grace period.
* All carpark charges include GST unless otherwise specified.
* A $20.00 (subject to GST) surcharge will be levied for loss of Cashcard.
* The owner and its agent shall not be liable for any loss or damages howsoever caused. Whether due to negligence or otherwise, to any vehicle, to the fitting or contents of the vehicle moving in and out, or whilst parked in this carpark. Every vehicle whilst parked in this carpark will be entirely at the owner’s or driver’s risk.
-
17. Can I apply for Season Parking in Sengkang Grand Mall?
Season Parking is not available to the public.
-
18. I have been overcharged for parking. Who can I contact for refund?
Please visit our website here, choose Feedback under Enquiry Type to contact us, and we will get back to you soon. Thank you.
-
19. Does Sengkang Grand Mall provide CapitaCard Complimentary/Privilege Parking lots?
CapitaCard Complimentary and Privilege Parking is not available at the moment.
-
20. Is there electric car charging bay in Sengkang Grand Mall?
There are 4 fast charging 30KW electric car charging bay located at Basement 1 carpark.
-
21. Where can I find Cashcard Top Up machine in Sengkang Grand Mall?
The CashCard Top Up machine is located at Basement 1, next to the drop off point entrance.
-
22. Is there a taxi stand / drop off point at Sengkang Grand Mall?
The taxi stand and drop off point is at Level 1 along Compassvale Bow.
-
23. Which is the nearest MRT / Bus Interchange to Sengkang Grand mall?
The nearest MRT station is Buangkok MRT Station, which is along Sengkang Central. Bus interchange is located next to Sengkang Grand Mall, which is expected to be operational in Q3 2023.
-
24. Is there bicycle lots in Sengkang Grand Mall? Where are they?
It is located on Level 1 outside McDonalds.
• A total of 60 bicycle lots provided for cyclists. The mall shall not be responsible or liable to you for any expenses, costs (including legal costs on an indemnity basis), losses, damages, liabilities or others.
-
25. Can I bring my pets into the mall?
Only guide dogs are allowed into the mall.
-
26. For lost and Found items, who and where to I hand to?
You may pass to the security in Retail Command Centre (24hrs).
They can be contacted at 6592 0687. Calls will be screened to serve you better.
-
27. Which are the retailers that accept Physical CapitaVoucher in Sengkang Grand Mall?
Physical CapitaVoucher are not accepted in Sengkang Grand Mall.
-
28. Which are the retailers that accept Digital eCapitaVoucher in Sengkang Grand Mall?
Please refer to the website for tenants with the eCapitaVoucher icon.
-
29. Is there Halal eateries in Sengkang Grand Mall?
Please refer to the website for tenants with Halal logo icon.
-
30. Are Buangkok Hawker Centre receipts eligible for all mall promotion and event redemptions?
No. Buangkok Hawker Receipts are not eligible for redemptions for all mall events and promotions.
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1. I need emergency assistance – how do I locate or contact the mall security?
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RENTAL ENQUIRIES
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1. Where can I contact for space rentals in Sengkang Grand Mall? E.g. Pushcart, Atrium Space, Vending Machine, Ad Panels.
Thank you for your interest in Sengkang Grand Mall. Please visit our website here, choose Ad Panel/Atrium Space/Pushcart under Enquiry Type to contact us, and we will get back to you soon. Thank you.
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2. Who can I contact for lease of shop in Sengkang Grand Mall?
Thank you for your interest in Sengkang Grand Mall. Please visit our website here, choose Shop Space under Enquiry Type to contact us, and we will get back to you soon. Thank you.
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1. Where can I contact for space rentals in Sengkang Grand Mall? E.g. Pushcart, Atrium Space, Vending Machine, Ad Panels.
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FEEDBACK
Please visit our website here, choose Feedback under Enquiry Type to leave us feedback. Thank you.
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EMERGENCY
For emergency assistance, please call our security from Retail Command Centre at 6592 0687, 24hrs daily. Please note all calls will be screened so that we could respond to your queries effectively.